Front of House Manager

Job Description

The Front of House Manager is responsible for the day-to-day operation and management of the main restaurant, The Bear Paw Bar and Grill, as well as help in catering operations. They are responsible for supervising front of house staff and for reporting to the Food and Beverage Manager.

• • Manage a team of front of house staff including scheduling, training, and general
    supervision
  • Oversee all opening and closing duties and ensure current health standards are maintained.
  • Responsible for daily deposits, and the correct operation of the POS systems
  • Balancing of all daily and nightly cash drawers and POS
  • Inventory and maintenance of par levels for front of house items and those used
    within the The Bear Paw Bar and Grill
  • Provide excellence in customer service to guests and leadership to employees
  • Enforce and monitor all health, safety, and sanitation standards in their area
  • Assist with catering function management
  • Handle guest complaints according to provided guidelines
  • Work closely with the Back of House Manager to provide a seamless experience
  • Will report directly to the Food and Beverage Manager
  • Responsible for quality assurance of products leaving their outlets

Front of House Manager provides supervision specific to Front of House operations and employees. Works along side the Food and Beverage manager to provide a seamless operation and excellent customer service.

Candidate Requirements:

• • 2+ years restaurant experience
  • Excellent customer service and interpersonal skills
  • Organized and capable of multi-tasking with attention to detail
  • Knowledge of Microsoft applications including word and excel/ Basic computer preferred
  • High standards of personal hygiene and personal appearances
  • Ability to be on feet for several hours at a time
  • Experience using POS systems and cashier experience preferred
  • Must pass background check and random drug tests